Refund Policy
Last updated: May 2026
Digital Products
Our digital products, including the Resilient Landscaping field guide, are delivered immediately upon purchase. Because digital guides can be downloaded and used right away, we offer a 14-day refund window from the date of purchase. Refund requests within this period will be reviewed on a case-by-case basis.
Physical Products
For any physical products (apparel, merchandise, etc.), we offer a 30-day money-back guarantee. Items must be returned in their original condition. Shipping costs for returns are the responsibility of the buyer unless the item arrived damaged or defective.
How to Request a Refund
All purchases are processed by our payment provider, Paddle. To request a refund:
- Visit paddle.net and locate your transaction using your email address.
- Or email us at liveemberrange@gmail.com and we'll help you get it sorted.
Refund Processing
Once your refund request is received and approved, Paddle will process the refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
After a Refund
Once a refund is issued for a digital product, your access to the guide will be revoked. Any downloaded copies should be deleted per the terms of the original license.
Questions?
If you have any questions about our refund policy, email us at liveemberrange@gmail.com.